Shipping Policy
Thank you for shopping with us. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with shipping details and tracking information (when available).
Shipping Methods
We work with international logistics providers to deliver orders worldwide. Shipping carriers may include but are not limited to:
- International postal services
- Standard international courier services
- Express logistics providers
The specific carrier may vary depending on the destination country and shipping option selected at checkout.
Estimated Delivery Time
Estimated delivery times vary depending on location:
- North America: 7–15 business days
- Europe: 7–18 business days
- Southeast Asia: 5–12 business days
- Other regions: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, transportation delays, or other factors beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.
From time to time, promotional free shipping offers may be available for specific regions or order values.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Order Tracking
When tracking is available, customers will receive a tracking number by email after the order has been shipped.
Tracking updates may take several days to appear depending on the shipping carrier.
Shipping Delays
Occasionally, shipments may experience delays due to customs inspections, weather conditions, global logistics disruptions, or other unforeseen circumstances.
We appreciate your patience in such situations and will assist customers in tracking delayed shipments whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, delivery delays or additional shipping fees may occur.
If you notice an error in your shipping information, please contact us as soon as possible.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact our customer service team with your order number and supporting photos if available.
We will work with the shipping provider to investigate the issue and assist with a resolution.
