Return & Refund Policy
We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must meet the following conditions:
- The product must be unused and in original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
Non-Returnable Items
Certain items are not eligible for return due to their nature:
- Customized or personalized products
- Digital products or downloadable content
- Consultation services or cultural interpretation services
- Products that have been worn, used, or damaged by the customer
Return Request Process
To request a return, please follow the steps below:
- Contact our customer support team with your order number
- Describe the issue and provide photos if necessary
- Receive return instructions and the return address
- Ship the product back using a trackable shipping method
Return requests submitted after the return period may not be accepted.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is caused by:
- Damaged items during shipping
- Incorrect item received
- Manufacturing defects
In these cases, we may cover the replacement shipping cost or provide a prepaid return label when possible.
Refund Processing
After the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider, but typically take:
- Credit card refunds: 5–10 business days
- PayPal refunds: 3–5 business days
Exchanges
If you wish to exchange a product for another item, please contact customer support. Exchanges are subject to product availability.
Order Cancellation
Orders may be cancelled within 12 hours of purchase if they have not yet been processed for shipping.
Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank or payment account
- Contact your credit card provider
- Contact us for further assistance
