Customer Support
Our customer support team is available to help with inquiries related to orders, product information, shipping, returns, and consultation services.
We aim to respond to all inquiries within 24–48 business hours.
Contact Methods
Email Support
For general inquiries or customer support, please contact us via email:
Email: support@yourdomain.com
Business Inquiries
For partnerships, wholesale inquiries, media collaboration, or business opportunities, please contact:
Email: business@yourdomain.com
Customer Service Hours
Our online customer service team typically operates during the following hours:
- Monday – Friday
- 09:00 – 18:00 (Business Hours)
- Response time: within 1–2 business days
Online Contact Form
You may also contact us using the website contact form.
Please include the following information to help us assist you more efficiently:
Our team will review your message and respond as soon as possible.
Order Support
If your inquiry relates to an existing order, please include your order number in the message so we can locate your order quickly.
Consultation Services
If you are contacting us regarding cultural consultation services, please include any relevant information required for the consultation request.
Respectful Communication
We strive to maintain respectful and professional communication with all visitors. Messages containing abusive language or inappropriate content may not receive a response.
Privacy Notice
Information submitted through our contact forms will only be used for the purpose of responding to your inquiry and will be handled in accordance with our Privacy Policy.
